How enquiry data is handled.
This notice explains the data processed when you use the ConvertIQ website or request a Revenue Leakage Audit.
Information we collect
The audit form asks for your name, company, work email, suspected revenue gap and, optionally, monthly lead volume and current systems. Technical request data may also be processed by Cloudflare to deliver and secure the website.
Why we use it
We use enquiry details to validate, route and respond to your request, understand the commercial question you want to investigate and maintain appropriate records of the conversation. We do not send form values to website analytics.
How an enquiry is submitted
The website validates the form in your browser and again on the server. It then sends the enquiry only to the lead destination configured for ConvertIQ, such as a HubSpot form or a secured CRM/email webhook. A success message appears only after that destination accepts the request. If delivery is unavailable, you can email hello@convertiq.co.za.
Processors and international transfers
Cloudflare provides website hosting, security and request processing. A configured CRM or email provider processes submitted enquiries. Google Tag Manager or Google Analytics may load only when a valid production identifier is configured. These providers may process data in other countries under their own contractual and security arrangements.
Retention
Enquiry records should be retained only for as long as reasonably needed to respond, manage a prospective or active commercial relationship, meet legal obligations and resolve disputes. The precise retention period depends on the configured CRM or email provider and must be confirmed in ConvertIQ’s internal retention policy.
Your choices and rights
You may ask to access, correct or delete personal information, object to or restrict certain processing, or raise a privacy question by emailing hello@convertiq.co.za. Rights and available remedies depend on the law that applies to you and to the responsible ConvertIQ legal entity.
Security and spam prevention
The form applies validation, a honeypot, request-size controls and rate limiting where the production binding is available. No internet transmission is risk-free, and these measures do not guarantee absolute security.
Changes
This notice should be updated whenever the lead destination, analytics configuration, processors or legal entity details change.